Question 1

Are preorders still open?

Accepted Answer

The Summer Jam™ preorder window has closed. Production is underway and orders begin shipping mid-August.

Question 2

When did preorders close?

Accepted Answer

The first-drop preorder window is closed. Everything reserved during that window is now in production.

Question 3

What does preorder mean?

Accepted Answer

Preorder means you reserved your Summer Jam™ products before production was complete. Payment was collected at checkout, and your order ships after production and fulfillment.

Question 4

When will my order ship?

Accepted Answer

Orders begin shipping mid-August. Tracking is sent by email once your order is on the way.

Question 5

What is a Founding Jammer?

Accepted Answer

Anyone who preorders during the first Summer Jam™ drop becomes a Founding Jammer.

Question 6

How do I use the products together?

Accepted Answer

Jelly lip mask for the reset. Whipped lip butter for the melt. Lip oil top coat for the finish.

Question 7

Which product should I start with?

Accepted Answer

For the full experience, start with the Summer Jam™ Set. For everyday softness, choose ButtahJam™. For shine with softness underneath, choose OylJam™. For a smoothing reset, choose SugahJam™.

Question 8

Is SugahJam™ a scrub?

Accepted Answer

No. SugahJam™ is a wipe-off fruit-enzyme jelly lip mask — a soft reset, not an abrasive scrub.

Question 9

Is OylJam™ lip gloss?

Accepted Answer

No. OylJam™ is a lip oil top coat — the final layer that seals in softness and finishes the lip with a plush shine.

Question 10

What is Bare Jam?

Accepted Answer

Bare Jam is the unflavored, uncolored option — the formula in its most stripped-back form.

The considered details.